Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund on damaged items only. 

You’ll also need the receipt or proof of purchase, we can offer a replacement frame

To start a return, you can contact us at dottsyard@gmail.com. Please note our refunds only apply to frames and mounts and not to the actual portrait itself unless the portrait itself is damaged in transit.

You can always contact us for any refund question at dottsyard@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dottsyard@gmail.com.